How Business Intelligence Can Improve Online Customer Experience
Customer experience is essential to building a successful business; learn how business intelligence can help improve your offering.
Hi I’m Noam Kanfi
Noam Kanfi brings with him close to twenty years’ experience working with some of the biggest names in the iGaming industry.
His unique skill set enables him to advise companies on all aspects of their operations in order to help them get ahead.
Working together with an expert team, Noam is here to help you improve customer loyalty and conquer your target market.
Hi I’m Noam Kanfi
Noam Kanfi brings with him close to twenty years’ experience working with some of the biggest names in the iGaming industry.
His unique skill set enables him to advise companies on all aspects of their operations in order to help them get ahead.
Working together with an expert team, Noam is here to help you improve customer loyalty and conquer your target market.
20 Year’s Experience on Marketing Businesses.
Noam has spent his professional life helping iGaming companies improve their marketing, products and as a result, customer retention.
20 Year’s Experience on Marketing Businesses.
Noam has spent his professional life helping iGaming companies improve their marketing, products and as a result, customer retention.
As the cofounder of DigitalBeat, Noam has drawn upon his experience to ensure that the company offers all the services an iGaming operator may need.
Noam was CEO of B2C at Playtech as part of which he was in charge of several subsidiary companies located around the world.
As COO of Winner, Noam was responsible for all product, CRM, CX, Compliance and Operations aspects of the business.
Noam rose through the ranks to become Managing Director of Operations, launching new brands and with a focus on casino and sports betting.
As VP of Internal Marketing, Noam was in charge of company KPIs as well as the tech, risk, finance, CRM, VIP, CS, Creative, promotions, BI, customer experience and UX departments.
Noam rose through the ranks to become Managing Director of Operations, launching new brands and with a focus on casino and sports betting.
As VP of Internal Marketing, Noam was in charge of company KPIs as well as the tech, risk, finance, CRM, VIP, CS, Creative, promotions, BI, customer experience and UX departments.
Catch up on the latest news from Noam, what he has been working on and his latest thoughts on his work and the industry.
Customer experience is essential to building a successful business; learn how business intelligence can help improve your offering.
Arguably, even more important than the games offered to players is the user experience, here we examine why.
If you have any questions for Noam and would like to learn more about his work or how he can help your business thrive, then don’t hesitate to be touch.
The next stop in Kanfi’s career was with one of the true industry giants, Playtech. He was CEO of B2C for just over five years between 2016 and 2021.
He had several responsibilities managing all areas of B2C relations in a newly setup company. This included managing several subsidiaries around the globe, including in Mexico, Spain, and the UK. Furthermore, Kanfi was in charge of technology and support teams in Bulgaria and Ukraine.
In this senior role, Kanfi had many other obligations, such as taking responsibility for revenues in relation to business plans in all PT B2C JVs and other partnerships. He also had to balance CPA costs in countries such as the UK, Spain and Mexico. At the same time he was continually working to innovate and find ways to scale the business in as cost-efficient a way as possible.
Kanfi’s next major role was as Manging Director of Operations for Winner.com, which for many years was one of the leading gambling operators in the UK market and elsewhere. His extensive responsibilities included all product, CRM, CX, compliance and operations aspect of the casino and sportsbook business. He also oversaw the launch of new brands in regulated markets while working to implement new technologies in order to improve retentions, reduce costs, and so on. He also reviewed all on-site customer processes, leading to an increase in signups, deposits, and retention.
Before long, Kanfi became Winner.com’s COO. In his role, he delivered revenue growth in key joint venture operations including for brands such as Marca Apuestas, Caliente, and Maxbet.
Kanfi then went on to work with William Hill for several years. He was managing director of two subsidiaries, based in the Philippines and Bulgaria, where he had full responsibility for customer service, risk, VIP retention, CRM, and more. During this time, he established and managed call centres with more than 350 employees spread around three locations and spearheaded numerous advancements, such as the move to live chat customer support, and the automation of risk and payment processes.